Icy Pole tops

At Cotton Electric Cooperative, we are dedicated to providing member satisfaction around the clock.
When an outage occurs, the entire Cotton Electric team reacts swiftly and works around the clock until all power has been restored to the affected areas. We prioritize those members who are dependent upon electricity for their life support devices. During each outage, our work doesn’t end until power has been restored to all CEC members.
In our Media Guide, we provide information about the programs and procedures adhered to by Cotton Electric personnel during an outage. We have included information concerning but not limited to the following topics:
• Cotton Electric’s contact personnel;
• How CEC responds to power outages, ice storms and other inevitable power interruptions, and how lost power is restored;
• The many causes of power outages;
• Frequently asked questions;
• How incoming phone calls are received and processed, and why members and the general public may receive a busy signal when calling the co-op;
• How CEC deals with accounts who have life-threatening conditions and rely on uninterrupted electric service;
• Cotton Electric’s responsibility to its members.
We hope you’ll find this information helpful. We thank you for your interest and we invite you to contact us if we can be of help to you in any way.

Frequently Asked Questions

How long a power outage will be, and its cause, cannot be determined until a district crew physically inspects the affected area. Severe weather, such as lightning, can make it particularly difficult for the crew to reach and repair the distribution poles or wires.

Cotton Electric personnel use software that predicts the number of people without power as outages are reported, either by members or by crews inspecting the damage and determining the cause of the outage.

Although the amount of electricity an account uses is not a factor, CEC does prioritize life-threatening emergencies: live, downed power lines that may be a threat to the community, public service businesses (fire departments, for example), and homes with a resident who has a medical condition that requires uninterrupted electric service.

Western Farmers Electric Cooperative (WFEC) in Anadarko supplies CEC’s power. If WFEC’s power is lost to a substation, CEC helps WFEC restore power to the substation. If the situation allows, we will temporarily reroute power from other substations until power is restored to the original substation.

Disastrous circumstances present every utility service with unparalleled challenges. Extra manpower can be required to repair immense damage. In line with the cooperative spirit, whenever necessary and possible, cooperatives have a working agreement to help each other repair the service area that has been severely traumatized by disaster. In Oklahoma, this results in 27 cooperatives and thousands of co-op employees and contractors available to help one another during a major disaster. And, whenever needed, thousands of cooperatives nationwide can be called upon to help restore power to a severely traumatized area. Co-ops are able to restore power to devastated areas faster by helping each other.

Since there are a limited number of incoming telephone lines at the co-op and a large number of incoming calls, Cotton Electric members may receive a busy signal when they try to call – especially during a major power outage. Cotton Electric employees try to answer each call quickly and efficiently so that other members’ calls can get through. Cotton Electric also uses CRC, a cooperative that helps answer overflow calls during major outages, as well as an automated system to take outage calls.

Contact personnel

Our Vice President of Administration can be contacted directly at 580-875-4216. He is always available to answer questions and provide information about CEC and CEC procedures. His e-mail address is sbowers@cottonelectric.com.

Paula Huckabaa – Our Director of Marketing and Communications can be reached at 580-875-4255. Paula will be available to answer any questions about all aspects of CEC’s outage procedures. Her e-mail address is pbhuckabaa@cottonelectric.com.

Jennifer Meason – Our CEO is often available to answer questions about Cotton Electric and cooperative procedures at 580-875-4217. Her e-mail address is jmeason@cottonelectric.com.