Cotton Electric Cooperative offers members a variety of payment methods. Choose one that works best for you.
We know paying bills isn’t always the most exciting task, but we’re here to help make it easier! Cotton Electric Cooperative offers a variety of convenient ways for you to take care of your payments. Just a quick tip: you'll need your Cotton Electric account number, which you can find at the top left of your bill, right under your address. If you have more than one account, don’t forget to grab all the numbers!
We’re here to make managing your account easy, so you can focus on what matters most!
To manage your account online, login to SmartHub.
Members can sign up here for online or mobile device account access and pay via electronic check or with Visa, MasterCard or Discover credit cards any time of day. Credit cards will not be accepted for payment on commercial accounts. First-time set-up requires a Cotton Electric account number.
Payments made through our website are applied to your account within 20 minutes from 7 AM to 11 PM. Payments made after this deadline will be applied to your account the following day. You can also select this option to view your bill history, payment history, or usage charts.
Members using smart phones or tablets can download the free SmartHub app at SmartHubApp.com. The app is available in versions compatible with Apple and Android devices.
There is no additional charge for using electronic check or credit card payment methods.
Use the return envelope that comes with a power bill. Enclose a check and the bottom portion of the bill. Please do NOT send cash.
We accept cash, checks, money orders and credit cards at our headquarters, 226 N. Broadway in Walters, and at our Duncan office, 1101 W. Oak. Business hours at both offices are 8 a.m. to 5 p.m. Monday through Friday, except holidays.
Credit card payments can be made only by using devices in the lobbies at either office or the outside kiosk at the Duncan office. Credit cards will not be accepted for payment on commercial accounts.
Call 1-855-940-3923 to make a payment using a series of menu choices in an automated system. The system requires a Cotton Electric account number and credit/debit card or banking account numbers.
This method requires an Authorization Agreement for Automatic Debit form and a voided, unsigned check. The forms are available at either office or can be downloaded HERE. We can also mail the form to you. Once it is filled out and returned, it takes a few days to arrange for your checking account to be drafted 10 days after your billing date each month.
For more information on the draft payment option available for Cotton Electric members, call the senior billing clerk at 875-3351 or 1-800-522-3520.
Moneygram transactions are handled at Walmart and CVS stores anywhere in the United States. There is a fee for this transaction. To make a payment using this method, you will need your account number and our biller code: 7933. At CVS stores, there is a kiosk that accepts cash payments during regular store hours, which in most locations is 24 hours. At Walmart stores, Moneygram payments can be made in cash or with a PIN debit card. Instead of a kiosk, these transactions are made by filling out a blue form at the Walmart Money Center or Customer Service during the hours those departments are open. Moneygram locations can be found here.
Members needing help budgeting for electric bills may want to enroll in our Average Monthly Payment (AMP) plan. Qualifying members will have a 12-month billing history and the account should be in current status. This means that the current billing should not be past due, no unpaid balance should exist on the account and that previous credit history has been good.
The average of the previous 12 months is reflected in a monthly bill. The amount of each month’s bill will vary some due to fluctuations in fuel costs, variations in usage and rate changes. With AMP, instead of high and low bills as the seasons change, bill amounts will tend to flatten and be close to the same amount each month. Any of the payment methods listed above can be used when paying on accounts using the Average Monthly Payment plan.
Please contact our Member Service department at 580-875-3351 to make sure that you qualify for this plan.
MyChoice is a prepay energy solution that gives you the power of choice. You pay for electricity how and when you choose, the same way you buy groceries or gasoline. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. There are no security deposits or late fees. Make the switch to MyChoice by clicking here.
Need some more information? Give our Member Services a call at 580-875-3351.
Anatomy of a Cotton Electric Bill
A monthly Cotton Electric bill includes a lot of information. Here is an explanation of some of the numbers and terms.
